Returns & Shipping Fees

Price

Quantity

Cette pièce sera fabriquée pour vous selon votre commande. *

Please use this option when you need to make payment for a return.

Handcrafted within 3 to 5 business days
Fast delivery via DHL Express (1–2 days) or standard shipping (5–8 business days)
Shipping outside the EU available on request (please contact us)
VAT included for all deliveries within the European Union
Shipped from our workshop in Portugal
Secure payment
Order tracking by email
No delivery to P.O. boxes
Returns: please refer to the Return & Refund section before requesting a return

Linen provenance: France
Weaving: Portugal
Dyeing: Portugal
Confection: Portugal

100% Linen
Machine wash at 30°C (unless otherwise instructed on the label)
Do not use bleach
Iron at low temperature
Tumble drying not recommended (prefer air drying)

Not received

I did not receive any swatches! I waited considerable time for the swatches then decided to order using the photos.

You swatch pouch might have been lost in the courier, we are really sorry. I requested my office to forward you a fresh swatch pouch for potential future orders.

Nightmare returns process

Lovely product but colour not true to image (difficult I know) therefore needed to return which is a very long winded and difficult process. For this reason despite loving the product would not deal with company again which is a shame as I am an interior designer

Dear Lorraine,
We are a bit confused with your feedback since you had ordered from us a swatch pouch with all the physical linen colour samples prior to your order, you may have chosen your nude colour according to it and not to what you may see on a screen. For any further order, please always refer to the physical linen swatches as they are cut from our inventory, they are exactly as the product we will make for you or your customers.

I would not buy from here

Sadly the items I ordered were not suitable when they arrived, lovely product though.
I sent for a return form and had to pay an extra £25 for the return (which I was unaware of at the purchase stage). My products were picked up and returned on the 20th of January, followed all the rules as requested, to this current date, the 6th of March, I still have no refund, worse still, I’ve had zero communication or updates from this company unless I chase. When I have chased, I have received the same generic email with no further information about when I will receive my order. Such a shame. I’ve since raised a claim with my bank to get this sorted, thank goodness for excellent banking! Shall not buy from here again.

Beautiful tablecloths

Beautifully made and effortlessly stylish tablecloths sent super fast to the UK. Made to fit my dining table in three different shades (off white, natural and brick), really delighted with them!

tres bonne prise en charge du sav

A part des ratés du transporteur pour récupérer le colis, la gestion après retour a été parfaite et rapide. Par contre, je vous ai demandé une facture de ces frais de retour de 16€, que je n'ai pas reçue (adresse et libellé précisés dans ma demande). merci de faire le nécessaire.