FAQ

What is your shipping schedule?

We ship from Portugal 3 times a week, Monday - Wednesday - Friday.

How long does it take for my order to ship?

Most orders are processed and ready to ship within 8-12 days. Once your package has been shipped, you will receive a confirmation of the tracking number by email or sms immediately.

How long does it take to receive my package?

For France and the rest of Europe, we ship all packages via DHL Parcel within 3 to 5 days or DHL Express 24/48H depending on your selection.

Is Linenshed available worldwide?

Linenshed already ships to over 30 countries worldwide but if you live in a country not listed on our site, please contact us and we will do our best to deliver your order after we open service for your destination.

For the UK, please log on to https://www.linenshed.co.uk/

How much should I pay for my shipment?

For the launch of Linenshed in France, we apply free delivery on the whole store from 200.00 Euros of purchase.

What is Linenshed's return policy?

Not satisfied with your purchase for any reason? Our customer service team is at your service to help you process your request!

Please contact us via the return button on the homepage for an authorization number and instructions before returning your package. You then have 7 days to return your package to our Lisbon office. Delivery costs remain the responsibility of the customer.

Use the original packaging and repack your package as well as possible.

We will refund your account via your Paypal account or credit card within 30 days of receiving your package.

My package was damaged upon receipt, should I refuse delivery?

If your packaging is damaged upon receipt, please do not accept delivery as Linenshed will not be held responsible for any damage to the products. Please claim immediately in courier's presence, take photos in his/her presence and email us to report about it. Accepting a damaged package and signing for a good receipt allows you to approve that the package was received in good condition.

My product shows a defect, what should I do?

The LINENSHED team and our seamstresses are completely dedicated to providing the highest quality bedding and clothing. However, if you find a defect in our product, or if the product does not conform to the order, the product will be refunded or exchanged. Any complaint, supported by photos, must be submitted within 24 hours. Please do not open a Paypal claim or give a negative review before our customer service has a chance to find an amicable solution with you. Linenshed will decide if you should return the product to assess the defect. A slight color difference is not considered a defect, returns will not be accepted for this reason.

How can I pay for my order?

Our store offers Paypal and all major credit cards as payment for your purchase, we do not accept bank transfers or cheques.

Are my data protected when I place the order?

We work with a third-party payment gateway and therefore we have no direct access to private information related to the payment transaction. Other than that, any information we collect in connection with your order is strictly secure. Linenshed will not share with third parties or use this information for any purpose without your consent under any circumstances.

Should I expect to pay taxes?

All our prices are VAT included for all destinations in the European Community. Linenshed is not responsible for any other tax requested when entering territories outside the European Community.

Where can I include special instructions on my order?

If you want to include a note on your cart / order, you must select the "Special Instructions" window that is present on the cart page where you can write your request.

What is a Duvet cover with bottle finish?

This piece of fabric (about 40 cm wide) located at the foot of the cover and which is tucked under the mattress is also called a chimney. When you have to choose a new cover, know that bottle-shaped duvet cover and fireplace-shaped duvet cover correspond to the same model.

Do you use different types of weights, thread counts or linen qualities in your collection?

All our bedding and clothing items are made from the same highest quality French linen, with the same weight