Should i pay taxes at receipt of the parcel in UK?
Since the new Brexit regulations, all orders below £135.00 are VAT included. For orders over £135.00, you will have to clear the VAT and import duties to the courier company at the reception of the parcel.
What is your shipping schedule?
We are shipping everyday from Portugal to the rest of Europe.
How long does it take to have my order shipped?
Most of the orders are processed and ready to ship within 3 to 5 days. Once your parcel has been dispatched, you will receive a confirmation of the Tracking number by email within the next day.
How long does it take to receive my parcel?
For UK we are shipping all parcels within 5-8 working days.
Does Linenshed ship worldwide?
Linenshed is already shipping to more than 30 countries worldwide but in case you are living in a country that is not listed on our website, please contact us and we will do our best to deliver your order after we have opened the service for your destination.
How much should I pay for my shipment?
Once you have kept items into the cart, you can instantly know the courier cost for your parcel. Just click on “Edit Cart” and fill your destination into our “Shipping Estimate” window featured at the bottom of the cart page.
Return & Exchange
What is Linenshed Return Policy?
Not satisfied with your purchase? Our customer service team is at your service to help you to process your request for return!
Please initiate your request using the "submit a return" option located at the foot of the homepage and follow the instructions.
Items from Home Wear and Casual Wear collection, Custom Sized items, fabric by the meter, Quilted bedspreads, and selected items (please see the article description) are not eligible for return as they are custom made as per your size and color. Only in the case of evident defect shown on the product, we will accept your return. Please send photos prior to receiving our acceptance for return.
My Package was damage at receipt, should I refuse delivery?
If your packaging is damaged at reception, please don’t accept the delivery as Linenshed won’t take any liability for any damage caused to the products. Please claim immediately in the presence of the courier officer, take pictures in their presence and send us an email to report it. Accepting a damaged package and signing for good receipt means you approved the package to be received in a good state.
My product shows some defect, what should I do?
LINENSHED team and our seamstresses are fully committed to providing the highest quality bedding and clothing ever. However, if you find a fault in our product, or the product is not conformed to the order, the product will be refunded or exchanged. Any claim, supported by photos should be introduced within 24 hours. Please don’t open a dispute by Paypal or give negative feedback prior that our customer service could find an amicable solution with you. Linenshed will decide whether you need to return the product to evaluate the defect. A slight difference in color is not considered as a defect, returns won’t be accepted for such reason.
How do I pay my order?
Our store offers Paypal and all major credit cards as payment method to settle down your purchase, we don’t accept bank transfer or cheque.
By using Paypal, you can either debit your own Paypal account or pay without being a Paypal member with a debit or credit card.
Are my data protected when I checkout?
We are working with third-party payment gateway and we have therefore no direct access to private information related to the payment transactions.
Apart from that, any information we collect in relation with your order is kept strictly secured. Linenshed won’t share with third parties or use this information for any purpose without your consent under any circumstances.
Should I expect to pay taxes?
All our prices are included VAT for orders below £135.00. For orders above £135.00, the customers is responsible to pay the VAT directly to UK customs as per new Brexit regulations.
Where can I keep special instructions on my order?
If you wish to keep a note about your cart/order, you need to select “Edit Cart” prior to checking out. One “Special Instructions” window is featured on the cart page where you can draft your request.
Are you using various types of weight, thread count or linen quality in your collection?
All our bedding and clothing items are made from the same highest quality French linen featuring the same weight ( 185gsm / 5.50oz sq yd), thread count and feel.
Does the linen fabric shrinks?
Yes, as all natural material the linen material may shrink up to 3 % during the first washing cycles.
How should I care for my linens?
All our linen products are machine washable and come with a care label with washing instructions. Please visit our page for full care instructions.
What should I pay attention while ordering a fitted sheet?
The size of your mattress is the size to take into consideration to order a fitted sheet, measure carefully your mattress if you are not sure about its size, and check whether you need to get the additional deep pocket option from our dropdown menu. Our Standard size is 15" / 38 cm.
What if I want a different size or color to what is listed in your shop?
If you are requiring custom size for a duvet cover, flat sheet, fitted sheet or bed skirt which is not listed, you can select the closest size listed and mention the size you need into "Special Instructions" after you have selected "Edit Cart" and we will custom make your item accordingly. If you wish to have your own color combination for a Duvet cover or some loungewear, just indicate your choice of colors and we will make it at no extra charge.